Contact us

We Care!

Feel free to call us regarding any questions you may have

Phone: (02) 8378 9199

Location

Our online store is open 24 hours.

To view the range; Please book an appointment from Tuesday – Saturday
Returns Address: Level 2, 67-69 Belmore Road, Randwick NSW 2031

Frequently Asked Questions

Absolutely. Our website uses encrypted security when you enter your address details, etc.
Your credit card details are never kept on or inside our website. This makes any transaction a safe and secure transaction.
Your order details and personal details will be kept confidential at all times.
Your information will not be shared, passed on or sold to anyone outside of our company. Your information will always remain confidential.
We accept VISA, MASTERCARD & AMERICAN EXPRESS credit cards, Direct Deposits, Money Transfers & Cash.
Please refer to our Payment Methods page.
 Your credit card will be billed in Australian dollars and on your statement, it will display as “XPLCIT” but also depending on the payment gateway”
We like to keep your order discrete and we do ship in plan packaging, however, on your statements, It is our policy to have XPLCIT displaying. If you have any questions regarding this, please email us on [email protected]
Make sure you have the batteries in the right position, check inside the battery compartment for indicators.
Make sure the cap is tightly closed! (Especially for waterproof products)
Check battery contacts, springs sometimes can compress extend them a little.
Check contacts for corrosion and clean any greenish or white colour from the metal of the battery contact.
If, after checking all the above points, your toy is still not working, please contact us by phone/email before returning the product.
Orders are shipped in plain discreet packaging via Australia Post
Only our sending address and contact person will show on the packaging.
Fast Despatch:
We endeavour to ship all orders on the same or next working day if received Monday to Friday before 2pm*.
You will receive emails about the status of your order.
Please refer to delivery times via Australia Post

 

We only ship within Australia.