Understand ourSHIPPING & RETURNS
All orders are shipped discreetly through Australia Post. You will not see XPLCIT Assist displayed on the packaging or evidence that you have purchased something from our online adult store. What you may see displayed is the following; Your order number, Staff members name and signature, XA and our postal address.
If something is not in stock or is a special order item, Delivery from the manufacturer is generally within 7 business days! Considering all stock is coming from overseas, That’s pretty impressive 🙂
When you are about to checkout you can select your shipping method. Australia Post has a standard delivery and an express delivery option. We do everything we can to make sure your order is packed and ready for shipment as soon as possible but please keep in mind we are also human and sometimes there may be delays.
– Standard Delivery
– Express Delivery
On-Site Pick Up
Please note that select items will incur additional shipping fee’s due to the items weight and importing of goods* Above shipping is for Australia Shipping Only & does not include special order items*
PLACING AN ORDER ONLINE
Our goal is to deliver the highest quality products when you want it. For your convenience, XPLCIT Assist offers a number of options when it comes to delivery, as well as a free ‘collect in-store’ option.
Delivery availability and costs may vary based on your location and the number of products you are purchasing.
The company is not a courier service or logistics carrier.
All products ordered will within the ‘weekend 1-hour delivery’ timeframes, will be delivered within the hour unless otherwise noted on order. Timing may vary based upon many factors which include:
- Merchant preparation
- Weather conditions
- The high volume of orders
- Without the above limitations, we anticipate deliveries to be made within the hour of order time.
- Although every effort made, we cannot guarantee an exact delivery time.
Delivery will not be made if no one over the age of 18 is there to show ID and sign for the order or if visible signs of intoxication are evident and the driver feels unsafe.
If the Navigator, in his/her sole discretion, deem the either of the above situations to be true, the order will be cancelled and returned to the merchant. You will be refunded minus the delivery fee(s).
NOT AT HOME
Navigators are provided guidance on how to handle deliveries when nobody answers the door. On occasion, at their discretion, Navigators may not feel comfortable leaving your package. If that is the case the order will be returned and you will be emailed options for alternative delivery. It is up to you, the customer, to make a note of where to leave the package if there will be no-one to answer the door.
AVAILABILITY AND PRICING
1-hour weekend delivery is available only during the following times and is subject to change depending on demand.
- Friday 8pm – 12am
- Saturday 8pm – 1am
Minimum order quantities apply for 1-hour weekend deliveries and are subject to change. Fee(s) charged associated with delivery are non-refundable unless in writing from XPLCIT.
The postcodes serviced for 1-hour weekend delivery cover approximately a 5km radius from Waterloo P/C 2017 (excluding north of the harbour). These include:
2000 Barangaroo, 2000 Sydney South, 2000 The Rocks, 2000 Millers Point, 2000 Dawes Point, 2000 Haymarket, 2000 Sydney, 2001 Sydney, 2002 World Square, 2004 Eastern Suburbs, 2006 The University of Sydney, 2007 Broadway, 2007 Ultimo, 2008 Darlington, 2008 Chippendale, 2009 Pyrmont, 2010 Darlinghurst, 2010 Surry Hills, 2011 Woolloomooloo, 2011 Hmas Kuttabul, 2011 Elizabeth Bay, 2011 Rushcutters Bay, 2011 Potts Point, 2015 Alexandria, 2015 Eveleigh, 2015 Beaconsfield, 2016 Redfern, 2017 Waterloo, 2017 Zetland, 2018 Rosebery, 2018 Eastlakes, 2019 Botany, 2020 Mascot, 2020 Sydney International Airport, 2021 Centennial Park, 2021 Moore Park, 2021 Paddington, 2022 Bondi Junction, 2022 Queens Park, 2023 Bellevue Hill, 2024 Waverley, 2024 Bronte, 2025 Woollahra, 2026 Tamarama, 2026 Bondi, 2027 Point Piper, 2027 Darling Point, 2027 Hmas Rushcutters, 2027 Edgecliff, 2028 Double Bay, 2031 Clovelly West, 2031 Clovelly, 2031 Randwick, 2031 St Pauls, 2032 Kingsford, 2032 Daceyville, 2033 Kensington, 2034 Coogee, 2035 Pagewood, 2037 Forest Lodge, 2037 Glebe, 2038 Annandale, 2039 Rozelle, 2040 Leichhardt, 2040 Lilyfield, 2041 Balmain, 2042 Newtown, 2042 Enmore, 2043 Erskineville, 2044 Sydenham, 2044 Tempe, 2044 St Peters, 2048 Stanmore, 2048 Westgate, 2049 Lewisham, 2049 Petersham, 2049 Petersham North, 2050 Missenden Road, 2050 Camperdown, 2052 University of New South Wales, 2204 Marrickville, 2204 Marrickville Metro, 2204 Marrickville South, 2203 Dulwich Hill
If your postcode is not covered and you believe it to be within the 5km radius, it is best to email XPLCIT directly beforehand.
DISPATCHING ONLINE ORDERS
All our online orders are dispatched within a 24-hour window Tuesday – Friday. If you purchase items over the weekend, please be aware they will not be shipped until the following business day.
If all items are in stock, please expect same day dispatch if placed before 2 pm. You will also be notified when your order has been dispatched or if there are any issues.
TRACKING SHIPMENTS WITH AUSTRALIA POST
All packages shipped, are automatically available for detailed tracking with Australia Post Online track and trace service. Your item can be tracked once we send you an email containing the tracking number.
FAULTY RETURNS POLICY
Here at XPLCIT Assist, we are 100% committed to our customer service, and our returns policy is designed to provide further peace of mind when purchasing from us. If a product you are buying from us is faulty, we will replace it and post it to you free of charge once we receive the defective product back.
We must have been contacted via phone or email concerning the fault from 14days of purchase. If the product is deemed to be faulty, please return with a copy of your invoice and a description of the failure.
You will be responsible for the postage back to us.
Most problems with products are battery related, not a fault with the toys, so before returning an item, please ensure:
• The batteries have been inserted correctly.
• The batteries have plenty of charges, try a fresh set battery also.
• The plastic case around the batteries has not been removed.
• The battery compartment is done up tight where applicable.
If your issue still exists, please contact us, and we can provide further assistance and arrange a replacement if necessary.
We are very sorry if you do have problems with a purchase, but please rest assured that we are fully committed to fixing your question as quickly as possible and make sure that the excitement is still there.
Please see our returns process & lodgement here
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These products can be but not limited to,
lubrication, sex toys, bullets, anal douche and condoms cannot be returned. We also do not accept products that are intimate or sanitary goods and hazardous materials.
Additional non-returnable items:
– Gift cards
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase and prior email communication with an authorisation.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error, you may be In-eligible to receive a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally 3-5 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only full priced items will be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same product but different size, send us an email at [email protected] and return your product to:
XPLCIT PTY LTD
ATTN: Returns Dept
Lvl 2, 67-69 Belmore Road
Randwick, NSW. 2031
If the item were marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
To return your product once authorisation has been given, you should mail your product to:
XPLCIT PTY LTD
ATTN: Returns Dept
Lvl 2, 67-69 Belmore Road
Randwick, 2031 NSW
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.